United Airlines Customer Service

United called yesterday and let Steve know that our itinerary has changed slightly for our trip to Denver in May.

I went to look up the reservation online. Oh, I have to sign in. I don't know my mileage plus number since I haven't flown United in a decade. I tried various old email addresses, and was finally able to log in and figure out my mileage plus number. There was no way online to add my mileage plus number to my existing reservation.

I called the Customer Service Line. It was voice-activated.

After several precursories questions, it gets to the nitty gritty.

Computer Voice: What would you like to do?
Me: Add a Mileage Plus Number.
CV: Add a Mileage Plus Number?
Me: Yes.
CV: Okay. Can the passenger walk up and down stairs?
Me: Yes.
CV: Okay. A wheelchair has been added to the itinerary for this passenger.

Me: HELP
CV: I don't understand.
Me: (presses 0)
CV: Agent?
Me: Yes.

Agent: How is it that I may today help you?
Me: I'd like to add a Mileage Plus Number to my itinerary.
Agent: What is the number?
Me and the Agent then go back and forth 10 times before he can repeat it correctly.

It's been added, and the wheelchair removed.

Agent: Anything else?
Me: No. Namaste.

Sick of sick

No fever since Thursday. Excellent.

But this head congestion thing lingers, though I think it's getting better.

Now this afternoon brings stomach problems.

I bagged on going to pinkfish's contradance tonight, despite a fourfold recruiting offensive. I knew I wouldn't have the stamina after being sick earlier this week. I'll hafta try contradancing another time.

I thought I'd go to rfrench's square dance tonight, since I could sit out most of it and just watch. I showered and had my jacket on, but I realized at the last minute that my stomach wouldn't make the trip down to Palo Alto.

I better be healthy by next week's weekend in Guerneville!